- (a)通過電話和電郵等處理公眾的查詢及投訴;(b)協助中心當值經理跟進公眾或政府部門的查詢;(c)向客戶服務主任簡報日常流程;以及(d)充當指導員。須輪班,包括通宵班,在星期六、日或公眾假期期間不定時工作,亦須在惡劣天氣(包括颱風及黑色暴雨)期間工作。
職責
- (a)To handle enquiries and complaints from the public through phone, email, etc.;
- (b)To assist Duty Manager to follow up requests from the public and Government departments;
- (c)To conduct briefing for Customer Service Officers (CSO); and
- (d)To mentor for CSO. Required to work on irregular shifts (including overnight shifts) on Saturdays, Sundays and public holidays as well as in inclement weather such as during typhoon and black rainstorm.
入職條件
- (a)在香港中學會考考獲五科及格,包括中國語文科及英國語文科成績達到第二等級,或同等學歷;(b)具備兩年或以上任職於電話查詢中心操作或客戶服務的工作經驗;(c)操流利英語和粵語,能操流利普通話更佳;(d)熟悉電腦操作;以及(e)良好打字技巧為佳。
- (a)5 passes, including Chinese Language and English Language at Level 2, in the Hong Kong Certificate of Education Examination (HKCEE), or equivalent;
- (b)2 years or above working experience in call centre operation / in the field of customer service;
- (c)fluent English and Cantonese, fluent Putonghua is an advantage;
- (d)familiar with PC applications; and
- (e)good typing skill is an advantage.
入職條件(註)
政府在聘任非公務員合約員工時,過往香港中學會考中國語文科和英國語文科(課程乙)E級的成績,在行政上會分別被視為等同2007年香港中學會考中國語文科和英國語文科'第2等級'的成績



